Frequently Asked Questions
Q.
What type of tents do your offer for rent?
A.We offer a variety of tents for rent, including frame tents, pole tents, and canopy tents. We also have a select number of colored tents available for rent. Each type of tent has its unique features and benefits, so we can help you choose the best option for you!
Q.
How do I know what size tent I need for my event?
A.The size of the tent you need will depend on several factors, such as the number of guests, the type of event, and the layout of the space. We can work with you by booking a free site visit consultation to determine the appropriate size based on your specific needs.
Q.
Can I set up a tent on my own, or do you offer installation services?
A.We offer installation services with all of our tent rentals to ensure that the tents are set up safely and correctly. Our experienced team will handle all aspects of the installation, including securing the tent to the ground, installing any necessary equipment, and ensuring that the tent is stable and secure. Additionally, we offer break down services with all of our tent rentals.
Q.
What is included in the rental fee for a tent?
A.The rental fee for a tent typically includes the tent itself, installation and takedown services, basic lighting and ventilation. Additional accessories, such as flooring, tables linens or decorative lighting, may be available for an additional fee.
Q.
How far in advance should I reserve a tent for my event?
A.We recommend reserving a tent as soon as possible to ensure availability for your event. Ideally, you should reserve a tent at least a 2-4 weeks in advance. 4-6 weeks during peak season (May-September).
Q.
Do you offer any accessories, such as lighting or flooring, with your tent rentals?
A.Yes, we offer a range of accessories to enhance your tent rental, including lighting, flooring, heating and cooling equipment, and decor. We can also provide tables, chairs, and other furniture to complete your event setup.
Q.
What happens if there is bad weather on the day of my event?
A.If there is bad weather on the day of your event, we will work with you to find a solution that meets your needs. Depending on the severity of the weather, we may need to take additional precautions or adjust the setup of the tent to ensure the safety and comfort of your guests.
Q.
How long can I keep the tent for?
A.You can keep the tent for as long as you need it, depending on the terms of your rental agreement. We offer flexible rental periods to accommodate your event schedule.
Q.
What is your cancellation policy?
A.Our cancellation policy varies depending on the specific rental agreement. In general, we require a deposit to reserve your rental, and cancellations may be subject to a fee if made within a certain timeframe. We can provide more details on our cancellation policy when you book your rental.
Q.
Do you offer any discounts for long-term rentals or repeat customers?
A.Yes, we offer discounts for long-term rentals and repeat customers. We value our loyal customers and strive to provide the best possible pricing and service for their events. Contact us for more information on our rental discounts and incentives.